Machen Sie Transfers und Zahlungen ohne Hinzufügen Ihres Zahlungsempfängers 1. Drucken Sie eine Kopie Ihres Zahlungsauftrags im CBR-vorgeschriebenen Format, das sofort nach Zahlungseingang oder abwechselnd auf der laquoAccountCard Detailsraquo Seite 2 ausgegeben wird. Machen Sie eine schnelle Budgetzahlung mit einer UIN-Nummer (Unique Payment Identifier). Zahlungen sind sofortig. Speichern Sie Vorlagen für ausgewählte Transfers und machen Sie dann nachträgliche Überweisungen ohne Abschluss von Details, einschließlich der Menge 3. Speichern oder senden Sie an eine E-Mail-Adresse Ihre Zahlungsdetails für externe Überweisungen an Ihre Citibank-Konten, einschließlich Ihres Kreditkartenkontos in Richtung der ausstehenden Saldo. Aktuelle Wechselkurse (RUB-USDRUB-EUR) auf deiner Homepage anzeigen. Umrechnen über zehn Währungen. Verwenden Sie einen speziellen Wechselkurs für große Umwandlungsbeträge. FX Order Watch 1 in zehn Währungen erhältlich. Dual Currency Deposit 2 in neuen Währungen (JPY, CHF, GBP) und für eine neue Laufzeit von drei Monaten. Handel mit ausländischen Aktien und Anleihen über 12 Märkte in Europa, Asien und Afrika. Kauf und Verkauf von internationalen Investmentfonds, die Ihre Portfoliostrategie ansehen, um Aufträge für die Übertragung von Geldern auf Wiederholungskäufe von russischen Investmentfonds zu vergeben. CASH BACK Pro mdash eine neue Chance für Select PointCiti Mile Erlösung: Sie können zurück bekommen, was Sie für Einkäufe in bestimmten Kategorien mit einem günstigen Wechselkurs ausgegeben haben. Anzeigen von elektronischen Mitteilungen bis 12 Monate: Kontoeröffnungsmeldungen, Termineinlagen, Instandhaltungsinformationen, Anschriften ohne Angabe eines Einmalpassings (OTP) 1. Erstellung von Belegen für ausgeführte Transaktionen, Konto - oder Kreditkarten-Öffnungszeiten, laufende Salden, Termineinlagen, Darlehensauszahlung, Darlehensrückzahlungen. Ändern Sie die Kreditkartengrenze in Echtzeit. Kredit - und Debitkarten-Aktivierung, temporäre Blockierung und Neuauflage. Alle Adressen anzeigen: registrierte, aktuelle, Arbeits - und Postadressen. Globale Sicht der Konten 2. Citi Protection Maximale Einschreibung 3. Gehen Sie zu Citibank Online und haben eine praktische Erfahrung 1 Transfers zu Einzelpersonen Konten mit Citibank und Einzelpersonen und Entitiesrsquo Konten mit anderen russischen Banken Rechnungen Zahlungen. 2 Die Online-View - und Print-Option ist für Rechnungszahlungen und Transfers an Personenrsquo und Entitiesrsquo-Konten mit anderen russischen Banken verfügbar. 3 Transfers zwischen Ihren eigenen Konten, an Einzelpersonen und Entitiesrsquo Citibank Konten, und Konten mit anderen russischen Banken Rechnungen Zahlungen. 1 FX Order Watch hält einen Scheck auf FX Marktbewegungen. 2 Die Dual Currency Deposit ist ein Anlageprodukt und fällt daher in Citibankrsquos Anforderungen für Anlageprodukte. Citibank kann die Dual Currency Deposit verweigern, ohne einen Grund dafür zu geben. 1 Sofern Sie sich nicht mit einem mobilen Gerät anmelden, ist in diesem Fall das OTP obligatorisch. Sie können in der Lage, die folgenden, ohne die Eingabe der OTP: sehen Sie eine Zusammenfassung Ihrer Konten und Produkte machen Transfers zwischen Ihren eigenen Konten und Ihre zuvor hinzugefügten Zahlungen bezahlen Ihre zuvor hinzugefügt Rechnung Zahlung Zahlungen Umrechnung Währungen, etc. Aus Sicherheitsgründen, Sie Müssen Sie Ihren OTP eingeben, um vollen Zugriff auf alle Citibank Online Services zu haben. 2 Australien, IPB UK, Ungarn, IPB Singapur, USA, Tschechische Republik, VAE. 3 Gibt es ein Citi Protection Maximales Anmeldeangebot in der Citibank Online. Citibank Online ist ein Remote-Banking-Service, mit dem Sie Ihre Konten sicher verwalten können, Ihren Weg, zu Ihrer Zeit, von wo auch immer Sie in der Welt sind, mit einem Computer mit dem Internet verbunden. In Citibank Online können Sie: Transfers und Zahlungen tätigen: Free Rubel Transfers zu Citibank und Nicht-Citibank-Konten Überweisungen zwischen Ihren Citibank-Konten, einschließlich Währungsumrechnung Kostenlose Online-Rechnungszahlungen Einrichten von Daueraufträgen für zukünftige oder wiederkehrende Zahlungen Fremdwährungsumbuchungen an andere Banken, sowohl lokal als auch international Bezahlen Sie Ihre Kreditkartenrechnungen und richten Sie die automatische Kreditkartenzahlung ein. Buchzeit Einzahlungen Elektronische Aussagen anzeigen. Zugang Banking Informationen: Konto Zusammenfassung, Details und Aktivität Ihre aktuelle Darlehen oder Kreditkarte Debit Devisenkurse Zeit Einlagen Zinssätze. Verwenden Sie andere CBOL-Dienste: Verwalten Sie Ihre Zahlungsempfängerliste Kommunizieren Sie mit uns über Nachrichten Ändern Sie Ihre PIN und Ihr Passwort. In der Citibank Online können Sie: Kontostände, Details und Aktivitäten anzeigen. Überprüfen Sie den aktuellen Kurs auf Ihre Kreditkarte oder Darlehen Konten. Anzeigen von Bank - und Kreditkartenabrechnungen Überprüfen Sie die aktuellen Wechselkurse. Überprüfen Sie die aktuellen Zeit Einzahlungssätze Transfers und Zahlungen Transfers zwischen Ihren eigenen Konten (einschließlich Cross-Currency-Umwandlung). Haben Sie Kreditkartenzahlungen und stellen Sie p automatische Kreditkartenzahlungen ein. Transfers in andere Citibank-Kunden (ohne Firmenkunden). Transfers zu anderen russischen Banken. Transfers in Fremdwährung in Russland und im Ausland. Einrichten von zukünftigen und geplanten wiederkehrenden Transfers. Pay MGTS und Rostelecom Rechnungen Bezahlen Sie Ihr Handy (Megaphon, MTS, Beeline). Buchzeit Einzahlungen. Holen Sie sich verschiedene Dienstleistungen Verwalten Sie Ihre Begünstigten Liste. Schreiben Sie eine Nachricht an Citibank und lesen Sie Antworten Ändern Sie Ihre ATM-PIN, Passwort, Benutzernamen Bewerben Sie sich für weitere Produkte Citibank Online Sicherheitssicherheit Wir haben außergewöhnliche Längen gegangen, um sicherzustellen, dass Ihre Citibank reg Online Erfahrung sicher ist und Ihre Konten und persönlichen Daten sicher sind. Unsere Sicherheitsmerkmale basieren auf den neuesten Technologien und Prozessen. Citibank reg Online unterstützt derzeit die folgenden Sicherheitsstufen: Level 1: Starke Verschlüsselung Alle Daten, die zwischen Citibank und Ihrem Computer ausgetauscht werden, werden mit TLS 1.0, 1.1, 1.2 und AES 128 GCM verschlüsselt, um sicherzustellen, dass Ihre Daten während der Übertragung nicht beeinträchtigt werden. Level 2: Citibank reg Online Anmeldungskennwort Sie wählen bei der Registrierung für die Citibank reg Online Ihre Benutzerkennung und Ihr Passwort aus, was die volle Datenvertraulichkeit garantiert. Wähle eine Kombination aus Buchstaben und Ziffern einfach für dich zu erinnern, aber schwer zu erraten. Wir empfehlen Ihnen, Ihren eigenen Namen, Namen Ihrer Familienmitglieder, Geburtsdaten oder andere persönliche Informationen zu verwenden oder das gleiche Passwort für verschiedene Websites zu verwenden. Schreiben Sie nicht Ihr Passwort oder teilen Sie es mit jemand anderem, auch Citibank Mitarbeiter. Wenn Sie vermuten, dass jemand Ihre Citibank reg Online Benutzer-ID und Passwort kennt, ändern Sie sie sofort. Itrsquos nicht so schwer zu tun Level 3: Einmalige Passwörter Die meisten Citibank Reg Online Key Funktionen sind zusätzlich durch ein einmaliges Passwort, das auf Ihre Handynummer geschrieben ist, geschützt. Die Eingabe von Einmal-Passwort gibt uns zusätzliche Sicherheit, dass itrsquos Sie, die die Transaktion initiiert. Bei einigen Transaktionen ist es erforderlich, dass Sie Ihr einmaliges Passwort nur einmal während der Sitzung eingeben, Kartenaktivierung in Citibank Online. Ändern Sie Ihre Benutzer-ID und Ihr Passwort in Citibank Online. Kontozusammenfassung anzeigen ViewcardKalkulationsdetails (Transaktionen, Zahlungsdetails, etc.). Globale Sicht der Konten (Anmeldung und Stornierung). Masken-Kontonummern. Ansichtsliste anzeigen. Stehende Aufträge anzeigen Meine Lieblings-Transfers Meine Nachrichten. Schreib uns. Holen Sie sich Bestätigungsdokument (accountstime deposititscardsloans). Citibank Alerting Service und Alarmeinstellung. View-Anweisung. Kontaktdaten ändern Kartenverknüpfung ändern Aktien-, Anleihe - und strukturiertes Notizportfolio. Gegenseitiges Fondsportfolio und Kontozusammenfassung. Darlehen in einer clickCredit-Karte in einem Klick. Gutscheincode für Reward Point Erlösung anzeigen Kartenwiedergabe und Sperrung. Streit-Kreditkarten-Transaktion. Während andere Transaktionen verlangen, dass Sie es jedes Mal tun, wenn Sie versuchen, sie zu initiieren. Erinnere die Benutzer-ID, erhalte das Passwort. Registrierung, Kartenaktivierung bei citibank. ru. Server hinzufügen und verwalten. Einmalige Zahlungen (ohne Zugänge). Fremdwährungsumrechnungen Loancredit-Karte Online-Formular Überprüfung der Anwendung Status und die Unterzeichnung der einzelnen Bedingungen der Kredit-Vereinbarung. PIN ändern. Wenn Sie Ihr einmaliges Passwort oder Citibank reg Online Anmeldepasswort falsch dreimal hintereinander eingeben, werden Sie automatisch gesperrt. Nur Sie selbst können den Zugriff auf das System wiederherstellen, indem Sie auf laquoForgot Ihr Passwortraquo klicken. 1. Datum und Uhrzeit der letzten Anmeldung Jedes Mal, wenn Sie sich bei Citibank reg Online anmelden, sehen Sie das Datum und die Uhrzeit Ihrer letzten Anmeldung im Hauptmenü. Bitte beachten Sie diese Informationen, da es Ihnen helfen wird herauszufinden, ob jemand anderes versucht hat, auf Ihr Konto zuzugreifen. Übrigens, wenn jemand versucht, auf Ihr Konto zuzugreifen und ein falsches Passwort einzugeben, werden wir Sie umgehend über einen fehlgeschlagenen Anmeldeversuch per SMS informieren und diese Informationen auch auf der Citibank reg Online Seite unter dem Hauptmenü anzeigen. Wenn du es geschafft hast, dass du diesen Anmeldeversuch gemacht hast, vergewissere dich, CitiPhone anzurufen und deine Benutzerkennung und mein Passwort zu ändern. 2. Maskierungskontonummern Alle Konto - und Kartennummern in der Citibank reg Online werden bei jedem Login automatisch maskiert, so dass Sie den Namen des Kontos und die letzten vier Ziffern der Kontonummer nur sehen können (z. B. laquoCurrent xxxxxxxxxxxx 4467raquo). Wenn Sie die vollständige Kontonummer anzeigen müssen (z. B. um Zahlungsdetails zu finden), können Sie Ihre Kontonummern für die aktuelle Sitzung entlarven. Bei Ihrem nächsten Login werden die Konto - und Kartennummern wieder maskiert. Schließen Sie nicht einfach Ihr Browserfenster, nachdem Sie Ihre Sitzung abgeschlossen haben. Vergewissern Sie sich, dass Sie auf die Schaltfläche "LaquoSign Offraquo" in der rechten oberen Ecke klicken. 4. Automatisches Timeout Wenn Sie für fünf Minuten inaktiv sind, wird das System automatisch aus Sicherheitsgründen abmelden. Um weiter in Citibank reg Online zu arbeiten, musst du dich wieder anmelden. Wenn Sie plötzlich feststellen, dass Ihre SIM-Karte nicht funktioniert, wenden Sie sich an Ihren Dienstanbieter, um den Grund so schnell wie möglich herauszufinden. Wenn sich herausstellt, dass jemand anderes eine doppelte SIM-Karte ohne Ihr Wissen erhalten hat, rufen Sie CitiPhone sofort an. Wenn Sie plötzlich feststellen, dass Ihre SIM-Karte nicht funktioniert, wenden Sie sich an Ihren Dienstanbieter, um den Grund so schnell wie möglich herauszufinden. Wenn sich herausstellt, dass jemand anderes eine doppelte SIM-Karte ohne Ihr Wissen erhalten hat, rufen Sie CitiPhone sofort an Überprüfen Sie, ob die Website echt ist, bevor Sie sich bei Citibank registrieren. Online: Die Adresse sollte mit Citibankrsquos offizielle Website-Adresse übereinstimmen citibank. ru Suchen Sie nach einem Vorhängeschloss-Symbol (In der Regel auf einem grünen Hintergrund) rechts oder links von der Adressleiste (abhängig von Ihrem Browsertyp) Ihr Browser sollte kein ungültiges Zertifikat oder nicht vertrauenswürdige Verbindungsmeldungen anzeigen. Verwenden Sie keine Suchmaschinen. Einige Webseiten sind vielleicht legitim, aber tatsächlich sind Fälschungen. Nehmen Sie sich ein paar Sekunden und geben Sie die URL selbst ein. Donrsquot unterschreiben Citibank reg Online an öffentlichen Internet-Zugangspunkten. Donrsquot unterschreiben Citibank reg Online an öffentlichen Internet-Zugangspunkten (z. B. Cyber-Cafes) oder Wi-Fi-Hotspots, aber wenn Sie dies tun, ändern Sie Ihre Benutzer-ID und Ihr Passwort so schnell wie möglich. Dies ist wichtig, weil öffentliche Computer mit Malware infiziert werden können, die Ihr Passwort ohne Ihr Wissen abfangen kann. Installieren Sie ein zuverlässiges Antivirenprogramm und halten Sie es auf dem Laufenden, um Ihren PC zu schützen. Wenn Sie auch Online-Banking auf Ihrem Smartphone, donrsquot vergessen, ein Antivirus auf Ihrem Smartphone zu installieren. Wenn möglich, installieren Sie eine persönliche Firewall, um alle nicht autorisierten Verbindungsversuche zu blockieren. Eine Firewall ist besonders wichtig, wenn man eine High-Speed Internetverbindung hat. Verwenden Sie niemals die Kennwortautosave-Funktion Ihres Browsers. Einige Browser bieten an, um Ihre Anmeldeinformationen zu speichern. Wir raten davon, dies zu tun, oder wer Zugang zu Ihrem Computer hat, kann sich bei Citibank reg Online anmelden, indem er einfach die Anmeldeinformationen des Browsers auswählt. Die Autosave-Funktion kann in Ihren Browsereinstellungen deaktiviert werden. Wir empfehlen Ihnen auch, Ihren Browser-Cache und den Downloads-Ordner von Zeit zu Zeit zu löschen und keine virtuellen Tastaturen zu verwenden. Denken Sie daran, dass wir alle Anstrengungen unternehmen, um sicherzustellen, dass Citibank Online alle neuesten Sicherheitsstandards erfüllt, aber wir fordern Sie immer dringend auf, sich vorzubereiten, um sich selbst zu schützen. Citibank wird niemals nach Ihrer aktuellen PIN oder TPIN für Transaktionszwecke in Citibank reg Online fragen Sie geben nur Ihre PIN ein, wenn Sie Ihre Karte aktivieren oder Ihre PIN ändern. Ihr TPIN wird nur zur Identifikation und Autorisierung verwendet, wenn Sie CitiPhone anrufen. Ihre PIN ist nur für ATM-Transaktionen und POS-Einkäufe erforderlich. Um sich bei Citibank reg Online anzumelden, müssen Sie nur Ihre Benutzer-ID und Ihr Passwort eingeben. Bitte beachten Sie, dass die Citibank reg Online nur nach Ihrer Bankkartennummer, ihrem gültigen Datum und Ihrem Geburtsdatum für die folgenden Zwecke fragt: Anmeldung für Citibank reg Online (Einrichtung Ihrer Benutzer-ID und Passwort) Benutzer-ID-Erinnerung Passwort zurücksetzen Kartenaktivierung. Transport Layer Security (TLS) ist ein kryptografisches Protokoll, das die Kommunikationssicherheit über ein Computernetzwerk ermöglicht. Das primäre Ziel des TLS-Protokolls ist es, Privatsphäre und Datenintegrität zwischen zwei kommunizierenden Computeranwendungen zu bieten. Bei der Sicherung durch TLS haben Verbindungen zwischen einem Client (z. B. einem Webbrowser) und einem Server eine oder mehrere der folgenden Eigenschaften: Die Verbindung ist privat, weil symmetrische Kryptographie verwendet wird, um die übertragenen Daten zu verschlüsseln. Die Schlüssel für diese symmetrische Verschlüsselung werden für jede Verbindung zu Beginn der Sitzung eindeutig generiert. Die Verbindung ist zuverlässig, da jede gesendete Nachricht eine Nachrichtenintegritätsprüfung mit einem Nachrichtenauthentifizierungscode enthält, um einen unentdeckten Verlust oder eine Änderung der Daten während der Übertragung zu verhindern. Advanced Encryption Standard (AES) ist ein Symmetric-Key-Block-Chiffre-Algorithmus. Wie viel werden Sie mich für die Verwendung von Citibank Online berechnen Wir berechnen keine separate Gebühr für die Verwendung von Citibank Online oder Citi Mobile. Sie benötigen Ihre Benutzer-ID und Ihr Passwort, um auf Citibank Online zuzugreifen. Wenn Sie noch keine Benutzerkennung und ein Passwort haben, können Sie sie einfach über die Anzahl Ihrer aktiven Karten, Debit - oder Gutschriften, das gültige Datum über die Vorderseite der Karte, Ihr Geburtsdatum und die einmalige Zeit erstellen Passwort (OTP) an Ihre Handynummer geschickt. Dies gibt Ihnen Zugriff auf alle Ihre Konten, Karten und andere Produkte und Dienstleistungen. Du musst keine neue Benutzer-ID jedes Mal erstellen, wenn eine neue Karte ausgegeben wird oder eine bestehende wieder ausgegeben wird. Achten Sie darauf, sich an Ihre Benutzer-ID und Ihr Passwort zu erinnern, da Sie sie benötigen, um sich bei Citibank Online und Citi Mobile anzumelden. Wenn Sie Ihre Citibank Online User ID vergessen haben. Klicken Sie auf Ihre User ID vergessen, um zur User ID Reminder zu gelangen und folgen Sie den Anweisungen. Um Ihre Benutzer-ID wiederherzustellen, benötigen Sie Ihre Kartennummer, das gültige Datum bis auf die Vorderseite der Karte, Ihr Geburtsdatum und das einmalige Passwort (OTP), das an Ihre Mobiltelefonnummer gesendet wird. Wenn du dein Citibank Online Passwort vergessen hast. Klicken Sie auf Passwort vergessen, um das Passwort zurückzusetzen und folgen Sie den Anweisungen. Um Ihr Passwort wiederherzustellen, benötigen Sie Ihre Benutzerkennung, die Kartennummer, das gültige Datum auf der Vorderseite der Karte, Ihr Geburtsdatum und das einmalige Passwort (OTP), das an Ihre Mobiltelefonnummer gesendet wird. Wenn Sie sowohl Ihre Benutzer-ID als auch Ihr Passwort vergessen haben, erholen Sie sich bitte zuerst die Benutzer-ID und dann das Passwort. Wir empfehlen Ihnen, Ihr Passwort von Zeit zu Zeit zu ändern. Um dies zu tun, gehen Sie zu Edit Login Information. Wenn Sie denken, dass es sogar eine kleine Chance gibt, könnte jemand anderes Ihr Passwort kennen, ändern Sie es sofort. Welche Produkte und Dienstleistungen stehen Ihnen in der Citibank Online zur Verfügung Citibank Online bietet Ihnen einen sicheren Weg, um auf alle Ihre Citibank Produkte zuzugreifen und Ihre Bankgeschäfte zu verwalten: Kontoinformationen und Aktivitäten Aktuelle FX Preise anzeigen RUB-USD RUB-EUR Suche nach einer bestimmten Transaktion und Sehen Sie Ihre Transaktionshistorie so weit zurück wie 365 Tage View Guthaben in Ihrem Citi-Konten in anderen Ländern Anzeigen und exportieren Sie alle Anweisungen für das letzte Jahr Viewprintemail volle Zahlungsdetails, um eingehende Transfers auf Ihr Konto zu aktivieren Anzeigen und drucken Sie eine Kopie Ihres Zahlungsauftrags View und Drucken Sie einen Transaktionsbestätigungsbrief Exportieren Sie Transaktionen als XLS-, CSV-, XML-, QIF-, OFX-, QFX-Dateien Ändern Sie Ihr primäres Konto für Debitkarten-Transaktionen Geben Sie einen eindeutigen Namen für jeden Ihrer Konten oder Karten Ändern Sie die Reihenfolge und die Sichtbarkeit der Konten. Australien, IPB Vereinigtes Königreich, Ungarn, IPB Singapur, USA, Vereinigte Arabische Emirate. Suchen Sie nach einer bestimmten Transaktion und sehen Sie alle Ihre Transaktionshistorie so weit zurück wie 365 Tage Anzeigen und exportieren Sie alle Aussagen für das letzte Jahr Machen Sie Ihre Mindestzahlung oder zahlen die gesamte ausstehende Saldo auf einmal Zeigen Sie Ihre Belohnung Punkt Gleichgewicht und einlösen Wählen Sie Punkte für Partner Punkte Oder Cashback Buchen Sie Ihre Transaktion als Equal Payment Plan (EPP) Transaktion Details anzeigen oder stornieren Sie Ihre EPP Bewerben Sie sich für eine Kreditkarte Ändern Sie die Kreditlimit auf primäre oder ergänzende Karten dauerhaft oder vorübergehend Aktivieren Sie Ihre neue Karte Haben Sie Ihre Karte gesperrt und neu ausgegeben Senden Ihre Transaktionsstreitform mit den beigefügten Belegen Anzeigen und drucken Sie einen Transaktionsbestätigungsschreiben Ändern Sie Ihre PIN. Die Standardperiode für die Anzeige Ihrer Kreditkarten-Transaktionshistorie auf der Seite AccountCard Details ist auf 90 Tage eingestellt, aber Sie können einen längeren Zeitraum bis zu 365 Tagen wählen, indem Sie Suchtransaktionen verwenden. Termineinlagen: Buch eine neue Einzahlungsansicht Details zu Ihren bestehenden Einlagen und laufenden Kursen Aktien, Anleihen und Schuldverschreibungen: Käufe Transaktionsverlauf und Status (Stornierung und Vervielfältigung) Zusammenfassung der Depotkonten Details der Anlageprodukte in Ihrem Portfolio anzeigen Investmentfonds: Zusammenfassung der gegenseitigen Fond-Konten Käufe Portfolio-Portfoliounternehmen Gemeinsame Fonds-Suche NAV-Bewegungen Liste der Aufträge Stornierung von Aufträgen Transaktionsverlauf Erfahrung und Fachwissen Dual-Währungs-Einlagen: DCD-Platzierung aktuelle und abgelaufene DCDs Simulation FX Order Watch: Einrichten eines neuen FX-Auftrags Verwalten bestehender Aufträge (Ansicht, Bearbeiten , Löschen) View FX Preise. Transfers zwischen eigenen Konten und Kreditkartenkonten durchführen Transfers an Einzelpersonen Citibank-Konten in Russland (Überweisungen an Zahlungsmittel und einmalige Überweisungen) Transfers an andere Empfängerkonten oder eigene Konten bei anderen russischen Banken (Transfers an hinzugefügte Zahlungen und Einmal - Zeitüberweisungen) Abrechnungszahlungen an 130-plus-Anbieter (Transfers an hinzugefügte Zahlungen und einmalige Überweisungen) Überweisungen an juristische Personen Citibank-Konten in Russland Addeditdelete payees Erstellen und speichern Sie Vorlagen für ausgewählte Transfers mit My Favorite Transfers und machen Sie dann nachfolgende Transfers Ohne Angabe von Details Einrichten von Anweisungen für zukünftige Termine oder regelmäßige Überweisungen und Rechnungszahlungen Einrichten einer Bankeinzugsermittlung für Kreditkartenabrechnung (Mindestzahlungsbetrag oder ganz ausstehender Saldo) Machen Sie schnelle Budgetzahlungen mit UIN (Unique Identifier of Payment) Set Up-Budget-Zahlungsaufträge Machen Sie Fremdwährungsüberweisungen Anzeigen und drucken Sie eine Kopie Ihres Zahlungsauftrags. Ändern von Einstellungen für Citibank Alerting Service Registrieren upchange Einstellungen für elektronische Anweisung Lieferung Melden Sie sich für Versicherung. Kommunizieren Sie mit der Bank mit dem Schreiben an uns Service: stellen Sie eine Frage, eine Beschwerde einreichen, eine Anfrage einreichen, ein Dokument senden Sie ein Bestätigungsschreiben in Bezug auf Ihre Citibank-Kontenklassenklassen Zeigen Sie Ihre eingehenden Nachrichten und die Geschichte Ihrer Korrespondenz mit der Bank mit Mein Meldungen Ändern Sie Ihre Benutzer-ID und Ihr Passwort Ändern Sie Ihre PIN Aktualisieren Sie Ihre Kontaktinformationen (Adressen, Telefonnummern, E-Mail) Ändern Sie die Marketing-Einstellungen. Wo kann ich die aktuellen Wechselkurse in der Citibank Online Aktuelle RUBUSD und RUBEUR Wechselkurse finden Sie auf der My City Seite. Sie können Ihre Kontostände auf der Citibank Online Homepage ansehen. Sie können nun Ihre Citi-Konten in anderen Ländern ansehen. Um dies zu tun, gehen Sie zu Mein Profil und klicken Sie auf Globale Ansicht der Konten. Klicken Sie auf Registrierung, um das Land hinzuzufügen, in dem Sie Ihre Konten haben und Anmeldeinformationen für Citibank Online in diesem Land zur Verfügung stellen. Bitte beachten Sie, dass Sie Ihre Citibank Online in dem Land, in dem Sie Ihre Konten haben, registriert werden können. Sobald die Registrierung abgeschlossen ist, können Sie Ihre Konten auf der My Citi Seite ansehen. Da standardmäßig die Konten für Russland angezeigt werden, müssen Sie das Land aus der Dropdown-Liste Show-Konten auswählen. Sie können den Namen, die Nummer und den Typ Ihres Kontos und den aktuellen Saldo sehen. Bitte beachten Sie, dass Sie den Verlauf der Transaktionen in diesem Konto oder anderen Details nicht sehen können. Australien, IPB Vereinigtes Königreich, Ungarn, IPB Singapur, USA, Vereinigte Arabische Emirate. Informationen zu Ihrem Bankkonto und Kreditkarten-Transaktionen stehen Ihnen zur Verfügung 247 in der Citibank Online, wo Sie eine der folgenden Aktionen ausführen können: Anzeigen von Transaktionen unter Account Card Details: Anzeigen von Beträgen (ausstehende Gebühren) durch Anklicken des entsprechenden Links und Anzeigen von Debitscredits in der Transaktionsliste Schnelles Finden einer bestimmten Transaktion mit einem oder mehreren Suchkriterien durch Klicken auf Suchtransaktionen Sichern Sie Ihre Transaktionshistorie als XLS-, CSV-, XML-, QIF-, OFX - oder QFX-Dateien, indem Sie auf Download klicken und dann in Ihrem verwenden Finanzmanagement-Tools Anzeigen oder drucken Sie Ihre elektronische Anweisung, oder speichern Sie sie als PDF-Datei, indem Sie auf View Statement unter Products Services klicken. Um Benachrichtigungen über die Verfügbarkeitsverfügbarkeit zu erhalten, melden Sie sich an, indem Sie auf E-Anweisungsregistrierung klicken und E-Mails und Textnachrichten erhalten, sobald Ihre Aussagen für die Anzeige in der Citibank Online verfügbar sind. Sie können nach einer bestimmten Transaktion suchen und Ihre Transaktionshistorie so weit wie 365 Tage ansehen. Wenn Sie eine Anweisung für einen früheren Zeitraum benötigen, können Sie sie anfordern, indem Sie uns schreiben schreiben rarr Anfrage senden rarr Anweisungsanfrage. Wenn Sie eine Aussage mit den Banken benötigen, die auf sie stempeln, z. B. Für Visumanträge bitte dies im Feld Nachricht angeben. Verfolgen Sie Ihre Kontoaktivität Wenn Sie ein primärer Karteninhaber sind, können Sie alle Informationen über die primären und ergänzenden Karten sehen. Wenn Sie ein ergänzender Karteninhaber sind, können Sie nur Ihre ergänzenden Kartengeschäfte anzeigen. Die Standardperiode für die Anzeige Ihrer Kreditkarten-Transaktionshistorie ist auf 90 Tage festgelegt, aber Sie können einen längeren Zeitraum bis zu 365 Tagen wählen, indem Sie Suchtransaktionen verwenden. Kann ich die Kontodaten aus Citibank online herunterladen Ja, Sie können die Transaktionshistorie in einem der folgenden Formate herunterladen: CSV (kommagetrennte Werte) XLS (eine Microsoft Excel Datei) XML Klicken Sie hierzu auf die Karte oder die Kontonummer Meine Citi-Seite, um auf Konto-Details zu gehen, klicken Sie auf Download und wählen Sie die Konten und Termine zum Download. Wie kann ich den Auftrag und die Sichtbarkeit meiner Konten einrichten oder Konten-Spitznamen zuordnen. Sie können den Auftrag und die Sichtbarkeit Ihrer Konten auf der Seite "Meine Citi" einrichten und Konten-Spitznamen zuordnen, indem Sie unter "Mein Profil" die Option "Konten verwalten" wählen. Wie kann ich mein primäres Konto für Debitkarten-Transaktionen einrichten Ihr primäres Konto ist, dass die Kontobeträge belastet oder gutgeschrieben werden, wenn Sie Debitkarten-Transaktionen durchführen (z. B. Geldautomaten, Käufe von Waren oder Dienstleistungen usw.). Nur Ihr aktuelles Konto (nicht Ihr Sparkonto) kann als Ihr primäres Konto für Debitkarten-Transaktionen eingerichtet werden. Um ein anderes Girokonto als primäres Konto einzurichten, geh zu meinem Profil, wähl dir Konten verwalten, Klick auf Link Account und folge den Anweisungen. Wenn Sie Ihr primäres Konto ändern, stellen Sie sicher, dass das Konto aktiv ist. Achtung Ein Konto wird inaktiv, wenn es keine Kontoaktivität für sechs Monate gibt. Um Ihr Konto zu aktivieren, wenden Sie sich an CitiPhone oder besuchen Sie einen Citibank-Zweig, und später an diesem Tag eine Übertragung auf dieses Konto von jedem anderen Konto oder umgekehrt. Wenn Sie planen, ins Ausland zu reisen, empfehlen wir aus Sicherheitsgründen, dass Sie die Bank Ihrer Reise benachrichtigen, indem Sie auf Anfrage senden unter Schreiben an uns auf der Service Center Seite. Um die Sicherheit Ihrer Fonds zu gewährleisten, werden Kontonummern und Karten automatisch bei der Anmeldung bei Citibank Online maskiert. Wenn Sie alle Ziffern Ihrer Konten und Kartennummern sehen müssen, klicken Sie auf Maskieren von Kontonummern und ändern Sie die Anzeigeeinstellungen von Konten, um Vollständige Kontonummern auf meiner Profilseite anzuzeigen. Die geänderten Einstellungen sind nur während der aktuellen Sitzung verfügbar. Die Konten und Kartennummern werden bei deinem nächsten Anmelden bei Citibank Online maskiert. Darlehen und Kreditkarten Wie überprüfe ich meine Kreditkarteninformationen in Citibank Online Gehen Sie zu meiner Citi und klicken Sie auf die Karte, die Sie sehen möchten. Sie sehen alle Ihre Kreditkarteninformationen: Mindestzahlungsbetrag und Zahlungsdatum Gesamt ausstehender Saldo nach der letzten Aussage Kreditlimit Ausstehender Saldo und verfügbare Limit Belohnungspunkte Transaktionsdetails Bankverbindung bei Zahlung per Banküberweisung. Wenn Sie ein primärer Karteninhaber sind, können Sie in der Lage sein, Gebühren für die primären und ergänzenden Karten zu sehen. Wie kann ich meine Bonuspunkte für Partnerprämien oder Bargeld einlösen, um Ihre Bonuspunkte für Partnerprämien oder Bargeld über Citibank Online einzulösen 1. Du musst folgendes machen: Gehe zu My Citi und klicke auf View Rewards Balances unter Quick Citi. Klicken Sie im geöffneten Fenster auf Visit Rewards. Wählen Sie eine Karte unter Ertrag aus und klicken Sie auf Rewards Catalog. Wählen Sie eine Belohnungskategorie aus und klicken Sie auf Weiter. Wählen Sie ein Angebot aus und klicken Sie auf Einlösen. Geben Sie die erforderlichen Angaben ein: a. Im Falle der Rücknahme für Partnerprämien 2. geben Sie die Anzahl der Belohnungspakete und Ihre Mitgliedsnummer ein b. Im Falle von Cash Back geben Sie die Anzahl der Bonuspunkte ein c. Im Falle von Cash Back Pro wählen Sie einen der verfügbaren Transaktionen aus. Lesen und bestätigen Sie Ihre Zustimmung mit den Programmregeln, um die Anfrage abzuschließen. Weitere Einzelheiten finden Sie hier. 1. Für die Citi Select, die Citi PremierMiles und Ultima Kreditkarten sowie für die Debitkarten, die am Citi Select Programm teilnehmen, steht eine Reward Point Erlösung zur Verfügung. 2. Bevor Sie Ihre Punkte für Partnerprämien einlösen, stellen Sie bitte sicher, dass Sie Mitglied eines Partnerprogramms sind und Ihre Mitgliedsnummer kennen. Wo kann ich die volle Unmasked Account Kreditkartennummer sehen. Du musst zuerst deine Account - und Kartennummern entlarven. Um dies zu tun, gehen Sie zu Mein Profil, wählen Sie Masking Account Numbers und nott Mask AccountCard Number. Dann gehen Sie Konten, wählen Sie Account DetailsCards und wählen Sie Ihre Karte aus der Liste der 20-stelligen Kartenkontonummer wird unter der Kartennummer angezeigt. Wenn Ihr Konto für einen Transaktionsbetrag belastet wurde, stimmen Sie nicht zu, Sie können die Transaktion bestreiten. Wenn die Transaktion gebucht wurde oder der Betrag ohne Ihre Einwilligung belastet wurde, haben Sie sofort Ihre Karte dauerhaft gesperrt, indem Sie auf der Service Center-Seite auf Card Block und Reissue gehen. Eine Kreditkarten-Transaktion kann umgehend gestritten werden, indem Sie auf der Service Center-Seite auf Streitkredit-Transaktion gehen. Wählen Sie die Karte, die Transaktion, den Streitfall aus, scannen Sie dann Ihr unterschriebenes Kundenstreitformular und fügen Sie den Scan zusammen mit allen anderen für die streitige Transaktion relevanten Unterlagen zu Ihrer Streitfrage bei. Nach Eingang Ihrer Streitbeilegung werden wir eine Untersuchung einleiten. Wenn wir irgendwelche Fragen haben, rufen wir Sie an die angegebenen Kontaktnummern an. Eine Debitkarten-Transaktion kann auf der Seite Write to Us bei citibank. ru oder an jedem Citibank-Zweig umstritten werden. Der Untersuchungszeitraum hängt davon ab, wie schnell die Anfragen von allen Zahlungssystemteilnehmern verarbeitet werden. Die Citibank wird sich bemühen, die bestehende strittige Situation zu beseitigen und Sie über die Ermittlungsergebnisse mit einer Textnachricht innerhalb von neunzig (90) Tagen zu informieren. Sie können die Karte vorübergehend oder dauerhaft sperren (im letzteren Fall werden Sie keine Freischaltung und eine neue Karte ausstellen) auf der Service Center-Seite in Citibank Online. Im Falle eines vorübergehenden Blocks kannst du deine Karte durch den Aufruf von CitiPhone freigeben lassen. Im Falle eines permanenten Blocks erhältst du eine neue Karte. Um eine Kreditlimitänderung anzufordern, gehen Sie bitte zu Produkte Services - Credit Limit Change. Auf Ihrer primären Kreditkarte können Sie eine vorübergehende oder dauerhafte Kreditlimit erhöhen. Ein primärer Karteninhaber kann auch sofort eine ergänzende Kartengrenze nach oben oder nach unten ändern. Um eine Kreditlimitabnahme zu verlangen, gehen Sie bitte zu Service Center - Schreiben Sie uns - Senden Sie Anforderung und wählen Sie Kreditlimit verringern. Einsparungen und Investitionen Sie können Geld zu Vermittlungskonten unter Zahlungsverkehrsübertragungen überweisen: Zahlungsart als Überweisung zwischen Eigene Konten auswählen Wählen Sie ein Quellkonto in der gleichen Währung wie das des Zielvermittlungskontos (Überweisung auf ein Brokerage-Konto, das auf eine andere Währung lautet) Des Quellkontos ist nicht erlaubt) Wählen Sie ein Vermittlungskonto im Zielkontofeld aus. Wie kann ich Details zu Investmentfonds in meinem Anlageportfolio anzeigen Um Informationen über Investmentfonds in Ihrem Portfolio anzuzeigen, gehen Sie bitte zu Sparkassen - Mutual Funds - Portfolio Details Und klicken Sie auf das entsprechende Konto in der Liste der Investmentfonds-Konten unter Zusammenfassung der Investmentfonds-Konten. Sie können alle Details Ihres Investmentfonds ansehen: Fondsname ISIN-Code Fondswährung Anzahl der Anteile Aktueller NIW Marktwert des Fonds Durchschnittliche Stückkosten Eingezahlter Betrag Unrealisierter Erfolgsfaktor Wie kann ich Informationen über Aktienbonds in meinem Anlageportfolio anzeigen Informationen über Aktienbonds-Strukturen in Ihrem Portfolio anzeigen, gehen Sie bitte zu Sparkassen - EquitiesBondsNotes - Portfolio. Wenn Sie Details zu Ihrem Portfolio sehen möchten, klicken Sie auf das entsprechende Konto in der Liste der Depotkonten unter dem Depot. Wenn Sie nur ein Depot haben, werden Sie jedes Mal, wenn Sie auf EquitiesBondsNotes klicken, automatisch auf Portfolio umgeleitet, wo Sie alle Details der Portfolio-Struktur nach Art der Wertpapiere anzeigen können: Aktien, Anleihen, strukturierte Schuldverschreibungen. Sie können auch Details von ausländischen Anleihen in Ihrem Portfolio anzeigen, indem Sie auf die Schaltfläche Details neben der Anleihe klicken, die Sie interessiert haben. Wenn Sie neu in unserer Dual-Währung sind, füllen Sie bitte das Online-Formular aus, um unseren Anlageberater zu kontaktieren, Oder besuchen Sie unsere Niederlassungen. Wenn Sie nicht zu unseren Dual Currency Deposits neu sind, können Sie Citibank Online nutzen. Ausführliche Informationen finden Sie auf unserer Website. Bekomme ich einen besseren Wechselkurs bei großen Transaktionen Für große Umrechnungsbeträge wird der Standard-Wechselkurs zu einem kundenfreundlichen Preis wie folgt geändert: Für jeden Betrag, der gleich oder größer als US 10.000 ist - der durchschnittliche Marktkurs x 0,05 Für Jeglicher Betrag gleich oder größer als US 50.000 - der durchschnittliche Marktzins x 0,1 Für jeden Betrag, der entspricht oder größer als US 100.000 - der durchschnittliche Marktkurs x 0,15. Der durchschnittliche Marktzins wird wie folgt berechnet: (Standardgebot Standard fragen) 2. Der Standard-Wechselkurs bedeutet der Geld - oder Briefkurs für Beträge bis zu US 9.999,99 oder andere Währungsäquivalente. The exchange rate may be determined in line with the latest price movements in the global spot foreign exchange market. You therefore have a chance to quickly respond to and capitalize on FX opportunities. How do I place an order to buysell foreign equities or bonds via Citibank Online To buysell equities or bonds, please go to Savings Investments - EquitiesBondsNotes - Trade Now. This service is only available to qualified investors. You will first have to perform a securities search using ISIN or a combination of mandatory parameters. You can also add equities or bonds to your portfolio by clicking on the Buy button next to the security already existing in your portfolio. To sell a security, click on the Sell button next to the security already existing in your portfolio. To book a time deposit, please go to Savings Investments - Time Deposits - Book Deposit. You will need to do the following: Select deposit currency: RUBUSDEUR Select deposit tenor: only the tenors that have an interest rate next to them (not a dash) are available Select deposit amount and accounts Important: Its not possible to book a time deposit in a currency other than that in which the source and destination accounts are denominated. You must select your source and destination accounts in the same currency as the deposit currency. Its also possible to quickly book a time deposit on the My Citi page by clicking on Book Time Deposit under Quick Citi. You can terminate your time deposit before maturity, in which case interest will be recalculated at a special rate of 0.05). To terminate your time deposit, please go to Savings Investments - Time Deposits - View Deposit Summary and click on Terminate Deposit. To place an order to buysell international mutual funds, please go to Savings Investments - Mutual Funds - Portfolio Details. Only qualified investors can buy mutual funds. To access a form to search for and buy a new fund, click on the Buy Mutual Fund button. To add to your existing fund, click on Buy More units of This Fund. To sell a fund, click on Reedem. To add to your existing local mutual fund, please go to Savings Investments - Mutual Funds - Portfolio Details, select the local fund account in the list of accounts under Summary of Mutual Fund Accounts and click on the Buy More units of This Fund button next to it. Payments and transfers In order to make a transfer via Citibank Online, go to Transfers Bill Payments, choose the transaction type, the source account, and the destination account. You can choose a payee from your list or specify new payee details by choosing New Payee under To Account. Complete all the required fields in Russian dont use abbreviations. The template will be automatically saved for future use. If you dont need the template, untick the box at the bottom of the page. For details on how to make RUB transfers and bill payments . please refer to our step-by-step instruction to Citibank Online . A one-time password will be sent to your mobile phone number to confirm payment to your new payee. Attention Transfers to legal entities Citibank accounts may only be made with the prior addition of your payee. For details on how to add a new payee, please refer to our step-by-step instruction to Citibank Online . How can I change the nicknames of the existing payees To change a payees nickname, go to Manage Payee under Payments Transfers. Select the payee from the list and click to view details. To change the payees details, click Edit. Can I make budget transferspayments via Citibank Online Yes, of course. There are two budget transferpayment options in Citibank Online: Quick Budget Payment If your bill has UIN (unique identification number) or document index number on it and your payment is for an amount up to RUB 15,000, use Quick Budget Payment your payment will be processed instantly. If your bill doesnt have UIN (unique identification number) or document index number on it or if your payment is for an amount greater than RUB 15,000, use Budget Transfers your payment will be processed on the next business day. For details on how to make budget transferspayments via Citibank Online, please refer to our step-by-step instruction to Citibank Online . Can I print out a copy of payment order in Citibank Online A payment order in the format prescribed by the Bank of Russia is available online for RUB transfers to other Russian banks and bill payments. To generate your payment order, click on the Payment Order link on the payment confirmation screen. Once you have clicked on the link, your payment order will open as a PDF file in a new window where you can viewsaveprint your document. If you need to seesaveprint a copy of your previously executed payment order (as far back as 365 days for debit cards and 90 days for credit cards), please go to Accounts, choose Account Details, find your transfer or payment, click on Payment Order and then press Done in the new window. This option is only available for transfers to accounts at other Russian banks and bill payments. You can request other types of your previously executed payment orders by using Write to Us on the Service Center page. How do I correctly fill out budget payment forms in Citibank Online Youd better check this with the beneficiary organization concerned. Each organization may have its own requirements. Weve provided a few sample forms in our step-by-step instruction to Citibank Online . How do I view my payment details for fund transfers from another bank 1. Unmask your account number by clicking Unmask Account Number under Quick Citi on your home page. 2. View your payment details. To do this, click on the account denominated in the currency you want the transfer to be made in then click Payment Details on the AccountCard Details page. The payment details that appear will, by default, be for a transfer in that account currency. You can save your payment details as a PDF document, send them to an email address or print them off. Enter the name of account holder (primary card holder) as the payee. Please note that a mismatch between your account currency and the currency selected by the remitter may result in a delayed transfer of funds or their return to the remitter. Where in Citibank Online can I subscribe to Citibank Alerting Service You can subscribe to Citibank Alerting Service on the Products and Services page. To do this: Go to Citibank Alerting Service Click on Set Up Alert Choose the card you want to subscribe to Citibank Alerting Service, and tick as appropriate: select the alert package (Premium Package) and the alerting channel (email andor SMS). Dont forget to confirm your changes. How can I unsubscribe from Citibank Alerting Service Go to Products and Services and click on Citibank Alerting Service Click on Edit Alert Profile Choose the card you want to unsubscribe from Citibank Alerting Service, click the appropriate button: Cancel banking alerts or Cancel credit card alerts, and confirm. Can I set up Citibank Alerting Service just for my debit card or just for my credit card You can set up Citibank Alerting Service for your debit card or your credit card separately. To do this: Go to Products and Services and click on Citibank Alerting Service Click on Set Up Alert Choose the card you want to subscribe to Citibank Alerting Service, and tick as appropriate: select the alert package (Premium Package) and the alerting channel (email andor SMS). Dont forget to confirm your changes. Can I change my contact information in Citibank Online You can change the following information in Citibank Online: Your home and work phone numbers and email address . To do this, go to My Profile and click Contact Information . Your home and work addresses . To do this, go to Write to Us on the Service Center page and click Send Document . To view your current addresses, including your mailing address, go to My Profile and click Contact Information. Please note that to change your registration address, you need to visit a Citibank branch and present your passport. Please make sure that your contact information is kept up-to-date at all times. How do I get confirmation documentsletters and statements You can viewsaveprint the following types of bank documents by going to Service Center and clicking Get Confirmation Document: Accountcredit card openingclosure confirmation Account balance confirmation Time deposit confirmation Loan confirmation Loan repayments confirmation To get a confirmation of your account or credit card transaction, go to Accounts, choose Account DetailsCards, click on the PDF file icon next to the transaction description, and then press Done. Please note that the document will be saved on your computer as a temporary file which you can print out. This option is only available for certain types of transfers and transactions. The confirmation document is not a copy of payment order. All other types of confirmations and documents you can request in electronic or paper form by going to Service Center, clicking Write to Us and selecting Send Request. We rely upon effective, cutting-edge security solutions to ensure that your Citibank Online experience is safe. Citibank Online currently supports three security levels protecting your accounts and personal data: Level 1: Strong encryption Level 2: Citibank Online sign-on password Level 3: One-time password authentication We also use additional protections such as: Automatic time-out if you are inactive in Citibank Online for more than five minutes Masking your account numbers Showing the date and time of last login Displaying a message with the date on which a failed password attempt was last made Email and text notifications that your user ID, password, contact information, etc. have been changed via Citibank Online. For more information on your Citibank Online security, please click here . What can I do to further protect myself from online fraud Online banking can be very convenient and secure if you take a few simple precautions. Here are a few suggestions to help you have a secure online banking experience: Use a reliable antivirus on your computer and keep it up-to-date to protect against new viruses and malware. Dont visit suspicious websites. Dont click on banners or pop-up windows. Dont open files or emails from unknown sources. Such pages and files may contain a malicious code. Avoid suspicious websites. DO NOT provide any information, which these sites request. When accessing citibank. ru, type in this address directly into the address bar of the browser. Never respond to an email requesting personal information. Remember, we NEVER ask for your personal information, such as User ID, password, PIN, account or passport number, by email. Change your password periodically using the password change function in Citibank Online. If you suspect that someone may know your password, change it immediately. Always end your secure session in Citibank Online by clicking Log Out and closing your browser, especially if you are using your computer in public places, such as Internet cafes, etc. What is a one-time password and for which services is it sent A one-time password (OTP) is a special code sent as a text message to your mobile phone number on our records. The OTP will be sent to you: 1. When making online purchases with your credit or debit card (3D Secure) 2. When using Citibank Online or Citi Mobile. Most of Citibank Online key functions are protected by a one-time password. The entering of one-time password gives us added assurance that its you who is initiating the transaction. Why do some transactions require a one-time password, while others do not If Citibank Online sees a potential risk in the transaction you initiate, it requests a one-time password. What transactions are available without entering a one-time password You can do the following without entering a one-time password: View your account and product balances Make transfers between your accounts and your previously added payees Make bill payments to your previously added payees Exchange currencies Book a time deposit Initiate some other transactions. When does Citibank Online request one-time passwords for transfers and payments, and when does it not In the case of transfers and payments, we distinguish between safe and potentially risky transactions. Safe transactions are those transfers and payments that you initiated at an earlier point in time and confirmed by entering your one-time password (e. g. sent money to a relative after having added hisher payment details to the system). Such transactions can be made repeatedly by only entering your Citibank Online sign-on password. A transfer or payment initiated for the first time will be regarded by the system as a potentially risky transaction, in which case you will be required to enter the one-time password texted to your mobile phone number. What do I do if I have not received my one time password You can always ask for your one-time password to be resent by clicking Resend the one-time password in Citibank Online or Citi Mobile. If you are still not in receipt of your one-time password, you better contact your mobile service provider. Check whether or not incoming messages from the short code 2582 or such senders as Citibank and Citialert are blocked. Check whether the SMS-centers number on your phone is correct and whether the phones memory is full. If you are roaming, check that you can receive messages. Try turning off your mobile phone for 1-2 minutes and turning it back on again, or putting your SIM card into another phone. What foreign mobile service providers are available to me for OTP and 3D Secure purposes Click here for a list of recommended foreign mobile service providers available to you for OTP and 3D Secure purposes. PLATINUM CREDIT CARD Personal 24 Hour Concierge Services Personal Concierge Service: Enjoy the privilege and convenience of a Personal Concierge to provide you with information and assistance for both business and leisure. This service can recommend a restaurant in New York, book theatre tickets in London and arrange flowers or last-minute gifts for family and friends. They will take care of the little things, so you can look after the big ones. With Citi Platinum you can use the Personal Concierge from anywhere in the world, available to you 24 hours a day, 7 days a week. Yes, please call 1300 369 145 VISA Frontline access Reserve tickets to some of the biggest concerts, hottest shows and exciting sports events before they go on sale to the public. VISA Travel and Entertainment Deals 8 Exclusive travel and entertainment deals through Visa. From discount deals at international hotels to special VIP entertainment offers, the red carpet is always rolled out for Visa Platinum customers. Find out more at visaplatinum. au. Special Offers amp Discounts 9 Save on dining, theme park entry, magazines, shopping, wine, travel packages, movie tickets, gift cards and more. Plus access to hard to get theatre, concert, sporting and musical events. If we detect any irregular transactions on your Account, we will contact you immediately, even if you are overseas (if we have your contact details). All you need to do is call CitiPhone Banking on 13 24 84 and provide your contact details before you travel. Peace of mind Complimentary Transit Accident Insurance 4 Purchase your overseas travel tickets with your Platinum card and you and your family may receive up to 500,000 if you were to sustain a fatal injury as a passenger whilst travelling. Complimentary Purchase Cover Insurance 4 If items are lost, stolen or damaged anywhere in the world within 90 days of purchase on your Platinum card, they may be repaired, replaced, rebuilt or reinstated, free of charge if you make a claim within 21 days. Complimentary Extended Warranty Insurance 4 Generally, the manufacturers warranty period is doubled, up to 12 months, when you purchase items with your Platinum card. Complimentary Guaranteed Pricing Scheme 4 Guaranteed Pricing Scheme enables you to receive a refund of the price difference when you purchase in-store and then see the same product advertised at a lower price in a catalogue from a store within 25kms of the store from where the covered products were purchased, you can claim the difference within 60 days if the price difference is greater than 75, up to 500 and the product hasnt been purchased online. Applying for a Citibank Credit Card is simple. The application process should take less than 10 minutes to complete if you have all your personal information ready, and you will receive a response in 60 seconds after submitting the form. Please refer to the How to Apply page for further information. Useful Links Fees and charges apply. Cards are offered, issued and administered by Citigroup Pty Limited. Terms and conditions apply and are available upon request. Credit Criteria apply. New cards customers only and cannot be used in conjunction with any other offer. Actual credit limit will be assigned based on our credit criteria, subject to confirmation that you earn a minimum of 35,000 per year and your credit rating. 1. Your total balance transfers may not exceed 80 of your credit limit. The 0 p. a. interest rate applies to balances transferred with this offer at point of application and the balance transfer fee, for a period of 24 months. The 24 month promotional period commences once the balance transfer is processed. At the end of the balance transfer period, the interest rate on any outstanding transferred balance and balance transfer fee will revert to the variable Annual Percentage Rate for Cash Advances, currently 21.74 p. a. Offer ends 30 th April 2017. Offer may be extended. 2. All rewards are subject to the Terms and Conditions of the Citi Rewards Program. Eligible purchase means any Retail Purchase which is made by the use of a Card or any other means permitted by Citibank, excluding (but not limited to) transactions by way of Cash Advances, Balance Transfers, Special Promotions, fees, BPAY payments, purchases of foreign currency and travellers cheques, foreign exchange and ATM Bank charges, interest charges, finance charges, government charges, payments to the Australian Taxation Office, insurance charges, payments to Citibank loan accounts (mortgage etc), purchases in excess of limits on the Account, transactions made in operating a business and if the Account is more than 10,000 in credit only, all other transactions. You must be a member of the airline and hotel loyalty programs in which you wish to claim airline and hotel loyalty points and have advised us of your airline and hotel loyalty program membership number prior to any such redemption. Membership of an airline and hotel loyalty program will be subject to the terms and conditions of that program. 3. Subject to your acceptance you will be billed an annual fee of 49 in the first year. This will revert to a discounted annual fee, of 149, in subsequent years. For additional cardholders an annual fee also applies, currently 90 per card. 4. Complimentary Insurance is issued and managed by AGA Assistance Australia Pty Limited (trading as Allianz Global Assistance) (AFSL No.245631 ABN 52 097 227 177), 74 High Street, Toowong QLD 4066 on behalf of the insurer Allianz Australia Insurance Limited (AFSL No. 234708 ABN 15 000 122 850), 2 Market Street, Sydney NSW 2000, and is subject to Terms, Conditions, and exclusions, some limits and excess may apply. Die Allgemeinen Geschäftsbedingungen sind bei citibank. aucomplimentaryversicherung erhältlich. 5. The maximum 55 days interest free period applies when you pay your balance off in full for two consecutive months. If you carry a balance on your credit card from month to month, the 55 days interest free period does not apply and you are charged interest once you make a purchase. No interest free period is available on Cash Advances or when you have Balance Transfers. 6. The Citi Travel Centre is operated by Connexions Loyalty Travel Solutions LLC, and its affiliate, Loyalty Travel Agency LLC (collectively, Travel Services). Redemption via the Citi Travel Centre is available only to customers enrolled in the Citi Rewards Program and is not available to cardholders who enrol in airline frequent flyer direct earn rewards programs. All offers are subject to availability and change without notice. Offers may vary according to itinerary options, currency fluctuations and taxes at the time of booking. For full terms and conditions visit citirewardsterms. htm 7. Payment must be made using a Citi Credit Card. Privileges cannot be used in conjunction with any other promotional programs or offers. Citibank and the business establishment reserve the right to change the terms and conditions at any time. Refer to citiworldprivilegesau for up-to-date offer details. 8. Exclusive Platinum Visa Entertainment Offers supplied by Visa. Visit visaplatinum. au for details. 9. Platinum cardholders receive exclusive access to unique events. Each event will be subject to separate terms and conditions. 10. Conditions apply. Visit citibank. audine copy 2017 Citigroup Pty Limited. Alle Rechte vorbehalten. ABN 88 004 325 080, AFSL No. 238098, Australian credit licence 238098. Citi, Citi and Arc Design and other marks used herein are service marks of Citigroup Inc. or its affiliates, used and registered throughout the worldPLIMENTARY INSURANCE Many of our Citi credit card cardholders are eligible for complimentary insurance cover. Check below to see if your card carries any complimentary insurance policies. Effective 1 May 2016, Citibank Credit Card Complimentary Insurance is issued and managed by AGA Assistance Australia Pty Limited (trading as Allianz Global Assistance) on behalf of the insurer Allianz Australia Insurance Limited (Allianz). If you lodge your claim prior to 1 May 2016, Zurich Australian Insurance Limited (Zurich) will be responsible for the claim. If you lodge your claim on or after 1 May 2016, Allianz will be responsible for the claim. Please refer to the links below for the relevant terms and conditions. Also below is a link to a document which sets out the changes made to the terms and conditions that applied prior to 1 May 2016. For each complimentary insurance policy you are eligible for, please ensure you take the time to review the full terms and conditions. When you do, make sure you pay special attention to the benefits, eligibility and exclusions. It is particularly important to do this before travelling or purchasing goods as your cover may not be sufficient for your personal circumstances. PRESTIGE, SIGNATURE amp EMIRATES WORLD International Travel Insurance for Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg Cardholders Eligibility Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg Cardholders are eligible for International Travel Insurance, if their travel is for no more than six (6) consecutive months or less and when prior to leaving Australia their overseas travel ticket (but not taxes or airport or travel agent charges) was obtained by one or a combination of the following methods: charging the cost of the overseas travel ticket to the cardholders card or obtaining the overseas travel ticket under the Citibank Travel Program or obtaining the overseas travel ticket via the cardholders airline frequent flyer program, provided that a minimum of 15,000 points were transferred to that frequent flyer program from points earned on a Citibank Card or via Citi Rewards, over a 12 month period prior to obtaining the overseas travel ticket and the person is a cardholder at the time they obtain their overseas travel ticket . What is covered The table below shows the limits that apply and an outline of the cover available. Please read the entire policy to make sure that you understand the details of the cover provided and to ensure it meets your requirements. Medical amp hospital expenses Extensive cover for unexpected medical and hospital expenses, except bed care patient allowance (i. e. miscellaneous expenses such as phone calls amp TV rental) of A110 per day is limited to A13,000 per person to maximum of A16,500 in total. No cover for pre-existing medical conditions, unless prior approval given and the administrative fee paid. Personal belongings and business items Limit of A16,000 per person up to a maximum A32,000 for a family subject to the following limits. (However, property left unattended in a motor vehicle is only insured up to a value of A250 per item to a maximum of A2,500 in total and business effects are only insured for A3,000 in total): clothing and personal valuables A5,000item portable electrical equipment and binoculars A5,000item cameras and associated equipmentaccessories A5,000camera laptop computers and associated equipmentaccessories A5,000 in total travel documents, travellers cheques, credit cards and cash etc, A600person, cash to a maximum of A1,100 for a family emergency replacement of your clothes and toiletries A500person to a maximum of A1,000 for a family. Unexpected cancellation of travel arrangements and other unexpected expenses Extensive cover for event, travel and unexpected expenses, except for travel agents cancellation fee, which is limited to an amount equal to the lesser of A500 or 15 of the value of the travel arranged by the agent. Also, cover for the financial insolvency or financial collapse of a licensed service provider is limited to A5,000 per person up to a maximum of A12,000 for a family. Resumption of Journey Limit of A6,000 per person up to a maximum A12,000 for a family. Interstate Flight Inconvenience Insurance for Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg Interstate Flight Inconvenience Insurance covers eligible cardholders for up to 14 days when travelling within Australia for: Loss or theft of personal belongings Emergency replacement of luggage when a flight is delayed Cancellation of travel arrangements due to unexpected circumstances Reimbursement of any rental vehicle excess or deductible Reimbursement of additional meal and refreshment expenses due to flight delay, and Funeral expenses. Eligibility Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg cardholders are eligible for Interstate Flight Inconvenience Insurance on interstate flights if, The entire cost of the return interstate flight (excluding taxes and airport and travel agent charges) is charged to the cardholders card prior to commencing the journey, and Where the travel is for 14 consecutive days or less. If the cardholder is eligible for this insurance, the cardholders spouse and dependent children are also eligible for this insurance provided: The entire cost of the return interstate flight (excluding taxes and airport and travel agent charges) is charged to the cardholders card prior to commencing the journey Where the travel is for 14 consecutive days or less, and They are travelling with the cardholder for the entire journey. Please note that you will not be eligible for cover under Interstate Flight Inconvenience Insurance if your travel is greater than 14 consecutive days. What is covered The table below shows the limits that apply and an outline of the cover available for Citi Select, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg. their spouses and dependent childchildren. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Personal belongings and business items A750 for each item up to A1,500 Transit Accident Insurance for Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg Cardholders Eligibility Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg Cardholders, spouses andor dependent children are eligible for Transit Accident Insurance if the entire payment for the trip was charged to the cardholders card prior to the commencement of the trip. If the cardholder is eligible for this insurance, the cardholders spouse and dependent children are also eligible for this insurance provided: They are travelling with the cardholder on the entire trip and The entire payment for their trip was charged to the cardholders card prior to the commencement of the trip. What is covered This cover provides certain accidental death and injury cover for cardholders who whilst outside Australia sustain an injury while riding as a passenger in (not as a pilot, driver or crewmember), or boarding or alighting a plane, tourist bus, train or ferry as outlined in this policy. If a person sustains more than one injury resulting from one accident, only the Benefit Amount for the greater injury will be paid. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg For Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World reg Eligibility All Citibank cardholders are eligible for Purchase Cover Insurance for covered products: Purchased anywhere in the world or Given as a gift to any permanent Australian resident, provided the whole purchase price of the covered products is charged to the cardholders card. When does cover apply Purchase Cover Insurance applies to covered products for 90 days after the date of purchase. Summary of benefits Purchase Cover covers covered products against theft, loss or damage anywhere in the world if the eligible cardholder or the recipient of the covered products has already taken possession of them and the eligible cardholder makes a claim within 21 days of the theft, loss or damage. The liability for claims made pursuant to the Complimentary Purchase Cover insurance shall not exceed the lesser of: The actual amount charged to the cardholders eligible credit card account to purchase the personal goods or A10,000 per claim in respect of jewellery, watches and fine arts or A200,000 in any 12-month period in respect of any one cardholders eligible credit card account. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Purchase Cover Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). Guaranteed Pricing Scheme reimburses Citibank cardholders for the difference in price, up to A500, between a covered product they have purchased on their card and the same covered product advertised in a store produced catalogue. Eligibility All Citibank Credit Card cardholders are eligible for the Guaranteed Pricing Scheme when the whole purchase price of a covered product is charged to the cardholders card and the price difference is more than A75. What is covered We cover you for the difference in price, up to A500, between the price of a covered product and the purchase price of the same item advertised in a store catalogue that is produced after you purchase the covered product, provided that: The cheaper covered product is new, the same model number and year and produced by the same manufacturer as the covered product purchased The cheaper covered product is available from a store within a 25 kilometre radius of the store where you purchased the covered product and You make a claim under this cover no later than 60 days after the purchase of your covered product and provide to us the store-catalogue advertising the cheaper covered product. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Cover limits This cover section does not apply to covered products purchased or advertised exclusively on the internet. Extended Warranty Insurance is a benefit available to Citi Prestige, Citibank Rewards Credit Card - Signature and Emirates Citibank World Cardholders. The cover extends the manufacturers expressed Australian warranty on personal goods purchased, provided the purchase is charged to the cardholders eligible Citibank credit card account. The insurance cover provided in respect of the purchase of personal goods comes into effect at the end of the Australian warranty period that applies to the personal goods. For Example: Australian warranty period This Extended Warranty Insurance only covers the failure of personal goods to operate for the purpose for which they were designed as a result of a breakdown or defect, provided the breakdown or defect is covered by the terms of the Australian warranty. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Extended Warranty Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). If I need further clarification of the Complimentary Insurance Policy who should I call For general enquiries about your policy please contact AGA Assistance Australia Pty Ltd (Allianz Global Assistance) on 1800 072 791. If you have a travel emergency, please contact 61 7 3305 7499 (we will accept a reverse charge call made through an international operator). Are my Spouse and Dependent Children also covered for International Travel Insurance If you are eligible for this insurance then this insurance is also available to your spouse and your dependent childchildren (but not children born on the journey), who travel with you for the entire journey, provided their overseas travel tickets were also obtained by use of an eligible Citibank Credit card. Please note the definition of Spouse and Dependent Children: Spouse means a married or defacto partner of the cardholder who is permanently living with the cardholder at the time the journey starts. We may ask for proof of this relationship. Dependent Child means an unmarried child of a cardholder, up to and including the age of 21, who is primarily dependent on the cardholder for their maintenance and support and who travels with the cardholder for the entire journey or trip but does not include a child born on the journey or trip. I purchased my International Travel Tickets on a non eligible Citi Credit Card but have now Upgraded to an eligible Citi Credit Card am I covered No - In order to be covered by the Complimentary Travel Insurance you need to have purchased your overseas travel ticket (but not taxes or airport or travel agent charges) prior to the commencement date of your journey with an eligible Citibank Credit Card. Eligible Credit Cards include Citi Prestige, Citibank Rewards Credit Card - Signature, Citibank Rewards Credit Card - Platinum, Emirates Citibank Platinum, Emirates Citibank World MasterCard reg and CitiBusiness Gold Credit Card. While you are not eligible for Complimentary Travel Insurance, Citibank does offer cover designed for Australians travelling Internationally that can be purchased prior to travel. For details please click here. What Documents should I take with me when I am travelling overseas In the event that you need to make a claim under the International Travel Insurance Policy (especially if claiming whilst overseas), it will be necessary for you to confirm to us, or to our agents, that your overseas travel ticket was obtained by use of your eligible credit card account. Without this information, a claim may be delayed and it may not be possible for us or our agents to give approval for any overseas medical attention. With this in mind you should take the following documents with you when you travel. The Full Terms and Conditions booklet Download Zurich Complimentary Insurance Terms and Conditions (PDF) (for claims made prior to 1 May) Download Allianz Complimentary Insurance Terms and Conditions (PDF) (for claims made on or after 1x00A0May) Copies of your overseas travel ticket and either: Your eligible credit card account statement andor credit card receipt to confirm the purchase of your overseas travel tickets or Evidence that your overseas travel ticket was arranged under the Citibank Travel program or Evidence confirming that at least 15,000 Reward Points were redeemed and a copy of the Citi Reward points in exchange for your overseas travel ticket. Evidence confirming that the required number of Qantas Frequent Flyer points or Citi Miles (Skywards) were transferred by Citibank, to your Qantas Frequent Flyer or Skywards Miles account in accordance with the Citi Qantas Frequent Flyer or Citi Miles Rewards program, and evidence confirming the redemption of said points in exchange for your overseas travel ticket. If you want to make a claim, please contact Allianz Global Assistance directly. If you have a travel emergency overseas, please call Allianz Global Assistance (reverse chargecollect) any time from any place in the world. You can usually do this by phoning the operator where you are and booking a reverse charge call to Australia 61 7 3305 7499. Allianz Global Assistance has a team of medical professionals who are only a phone call away and are available 24 hours a day, 7 days a week for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia. If you are in Australia (or when you return to Australia) and you wish to make a claim, you must lodge a claim with us within 30 days of, or as soon as possible of, learning of any loss, damage, injury or breakdown that may result in a claim. Or if you are overseas, you can lodge a claim within 30 days or as soon as possible after returning to Australia. You can lodge a claim by calling Allianz Global Assistance on 1800 072 791. International Travel Insurance for Citibank Rewards Credit Card - Platinum and Emirates Citibank Platinum Cardholders Eligibility Citibank Rewards Credit Card - Platinum and Emirates Citibank Platinum Cardholders are eligible for International Travel Insurance, if their travel is less than six (6) consecutive months and, when prior to leaving Australia, their overseas travel ticket (but not taxes or airport or travel agent charges) was obtained by one or a combination of the following methods: charging the cost of the overseas travel ticket to the cardholders card or obtaining the overseas travel ticket under the Citibank Travel Program or obtaining the overseas travel ticket via the cardholders airline frequent flyer program, provided that a minimum of 15,000 points were transferred to that frequent flyer program from points earned on a Citibank Card or via Citi Rewards, over a 12 month period prior to obtaining the overseas travel ticket and the person is a cardholder at the time they obtain their overseas travel ticket . What is covered The table below shows the limits that apply and an outline of the cover available. Please read the entire policy to make sure that you understand the details of the cover provided and to ensure it meets your requirements. Medical amp hospital expenses Extensive cover for unexpected medical and hospital expenses, except bed care patient allowance (i. e. miscellaneous expenses such as phone calls amp TV rental) of A110 per day is limited to A13,000 per person to maximum of A16,500 in total. No cover for pre-existing medical conditions, unless prior approval given and the administrative fee paid. Personal belongings and business items Limit of A16,000 per person up to a maximum A32,000 for a family subject to the following limits. (However, property left unattended in a motor vehicle is only insured up to a value of A250 per item to a maximum of A2,500 in total and business effects are only insured for A3,000 in total): clothing and personal valuables A5,000item portable electrical equipment and binoculars A5,000item cameras and associated equipmentaccessories A5,000camera laptop computers and associated equipmentaccessories A5,000 in total travel documents, travellers cheques, credit cards and cash etc, A600person, cash to a maximum of A1,100 for a family emergency replacement of your clothes and toiletries A500person to a maximum of A1,000 for a family. Unexpected cancellation of travel arrangements and other unexpected expenses Extensive cover for event, travel and unexpected expenses, except for travel agents cancellation fee, which is limited to an amount equal to the lesser of A500 or 15 of the value of the travel arranged by the agent. Also, cover for the financial insolvency or financial collapse of a licensed service provider is limited to A5,000 per person up to a maximum of A12,000 for a family. Resumption of Journey Limit of A6,000 per person up to a maximum A12,000 for a family. Transit Accident Insurance for Citibank Rewards Credit Card - Platinum, and Emirates Citibank Platinum cardholders Eligibility Citibank Rewards Credit Card - Platinum, and Emirates Citibank Platinum cardholders, spouses andor dependent children are eligible for Transit Accident Insurance if the entire payment for the trip was charged to the cardholders card prior to the commencement of the trip. If the cardholder is eligible for this insurance, the cardholders spouse and dependent children are also eligible for this insurance provided: They are travelling with the cardholder on the entire trip and The entire payment for their trip was charged to the cardholders card prior to the commencement of the trip. What is covered This cover provides certain accidental death and injury cover for cardholders who whilst outside Australia sustain an injury while riding as a passenger in (not as a pilot, driver or crewmember), or boarding or alighting a plane, tourist bus, train or ferry as outlined in this policy. If a person sustains more than one injury resulting from one accident, only the Benefit Amount for the greater injury will be paid. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Citibank Rewards Credit Card - To Emirates Citibank World MasterCard Platinum, and Emirates Citibank Platinum cardholders For Citibank Select, Citibank Rewards Credit Card - Signature, Citibank Rewards Credit Card, and Emirates Citibank Platinum cardholders Eligibility All Citibank cardholders are eligible for Purchase Cover Insurance for covered products: Purchased anywhere in the world Given as a gift to any permanent Australian resident, provided the whole purchase price of the covered products is charged to the cardholders card. When does cover apply Purchase Cover Insurance applies to covered products for 90 days after the date of purchase. What is covered Summary of benefits Purchase Cover covers covered products against theft, loss or damage anywhere in the world if the eligible cardholder or the recipient of the covered products has already taken possession of them and the eligible cardholder makes a claim within 21 days of the theft, loss or damage. The liability for claims made pursuant to the Complimentary Purchase Cover insurance shall not exceed the lesser of: The actual amount charged to the cardholders eligible credit card account to purchase the personal goods or A10,000 per claim in respect of jewellery, watches and fine arts or A200,000 in any 12-month period in respect of any one cardholders eligible credit card account. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Purchase Cover Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). Guaranteed Pricing Scheme reimburses Citibank cardholders for the difference in price, up to A500, between a covered product they have purchased on their card and the same covered product advertised in a store produced catalogue. Eligibility All Citibank Credit Card cardholders are eligible for the Guaranteed Pricing Scheme when the whole purchase price of a covered product is charged to the cardholders card and the price difference is more than A75. What is covered We cover you for the difference in price, up to A500, between the price of a covered product and the purchase price of the same item advertised in a store catalogue that is produced after you purchase the covered product, provided that: The cheaper covered product is new, the same model number and year and produced by the same manufacturer as the covered product purchased The cheaper covered product is available from a store within a 25 kilometre radius of the store where you purchased the covered product and You make a claim under this cover no later than 60 days after the purchase of your covered product and provide to us the store-catalogue advertising the cheaper covered product. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Cover limits This cover section does not apply to covered products purchased or advertised exclusively on the internet. Extended Warranty Insurance is a benefit available to Citibank Rewards Credit Card - Platinum, and Emirates Citibank Platinum cardholders. The cover extends the manufacturers expressed Australian warranty on personal goods purchased, provided the purchase is charged to the cardholders eligible Citibank credit card account. The insurance cover provided in respect of the purchase of personal goods comes into effect at the end of the Australian warranty period that applies to the personal goods. Australian warranty period This Extended Warranty Insurance only covers the failure of personal goods to operate for the purpose for which they were designed as a result of a breakdown or defect, provided the breakdown or defect is covered by the terms of the Australian warranty. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Extended Warranty Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). If I need further clarification of the Complimentary Insurance Policy who should I call For general enquiries about your policy please contact AGA Assistance Australia Pty Ltd (Allianz Global Assistance) on 1800 072 791. If you have a travel emergency, please contact 61 7 3305 7499 (we will accept a reverse charge call made through an international operator). Are my Spouse and Dependent Children also covered for International Travel Insurance If you are eligible for this insurance then this insurance is also available to your spouse and your dependent childchildren (but not children born on the journey), who travel with you for the entire journey, provided their overseas travel tickets were also obtained by use of an eligible Citibank Credit card. Please note the definition of Spouse and Dependent Children: Spouse means a married or defacto partner of the cardholder who is permanently living with the cardholder at the time the journey starts. We may ask for proof of this relationship. Dependent Child means an unmarried child of a cardholder, up to and including the age of 21, who is primarily dependent on the cardholder for their maintenance and support and who travels with the cardholder for the entire journey or trip but does not include a child born on the journey or trip. I purchased my International Travel Tickets on a non eligible Citi Credit Card but have now Upgraded to an eligible Citi Credit Card am I covered No - In order to be covered by the Complimentary Travel Insurance you need to have purchased your overseas travel ticket (but not taxes or airport or travel agent charges) prior to the commencement date of your journey with an eligible Citibank Credit Card. Eligible Credit Cards include Citibank Select, Citibank Rewards Credit Card - Signature, Citibank Rewards Credit Card - Platinum, Emirates Citibank World MasterCardreg, Emirates Citibank Worldreg and CitiBusiness Gold Credit Card. While you are not eligible for Complimentary Travel Insurance, Citibank does offer cover designed for Australians travelling Internationally that can be purchased prior to travel. For details please click here . What Documents should I take with me when I am travelling overseas In the event that you need to make a claim under the International Travel Insurance Policy (especially if claiming whilst overseas), it will be necessary for you to confirm to us, or to our agents, that your overseas travel ticket was obtained by use of your eligible credit card account. Without this information, a claim may be delayed and it may not be possible for us or our agents to give approval for any overseas medical attention. With this in mind you should take the following documents with you when you travel. The Full Terms and Conditions booklet Download Zurich Complimentary Insurance Terms and Conditions (PDF) (for claims made prior to 1 May) Download Allianz Complimentary Insurance Terms and Conditions (PDF) (for claims made on or after 1x00A0May) Copies of your overseas travel ticket and either: Your eligible credit card account statement andor credit card receipt to confirm the purchase of your overseas travel tickets or Evidence that your overseas travel ticket was arranged under the Citibank Travel program or Evidence confirming that at least 15,000 Reward Points were redeemed and a copy of the Citi Reward points in exchange for your overseas travel ticket. Evidence confirming that the required number of Qantas Frequent Flyer points or Citi Miles (Skywards) were transferred by Citibank, to your Qantas Frequent Flyer or Skywards Miles account in accordance with the Citi Qantas Frequent Flyer or Citi Miles Rewards program, and evidence confirming the redemption of said points in exchange for your overseas travel ticket. If you want to make a claim, please contact Allianz Global Assistance directly. If you have a travel emergency overseas, please call Allianz Global Assistance (reverse chargecollect) any time from any place in the world. You can usually do this by phoning the operator where you are and booking a reverse charge call to Australia 61 7 3305 7499. Allianz Global Assistance has a team of medical professionals who are only a phone call away and are available 24 hours a day, 7 days a week for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia. If you are in Australia (or when you return to Australia) and you wish to make a claim, you must lodge a claim with us within 30 days of, or as soon as possible of, learning of any loss, damage, injury or breakdown that may result in a claim. Or if you are overseas, you can lodge a claim within 30 days or as soon as possible after returning to Australia. You can lodge a claim by calling Allianz Global Assistance on 1800 072 791. International Travel Insurance for CitiBusiness Gold Credit Card Cardholders. Eligibility Citibank Rewards Credit Card - CitiBusiness Gold Credit Card cardholders are eligible for this International Travel Insurance, if their travel is less than three (3) consecutive months and, when prior to leaving Australia, their overseas travel ticket (but not taxes or airport or travel agent charges) was obtained by one or a combination of the following methods: charging the cost of the overseas travel ticket to the cardholders card or obtaining the overseas travel ticket under the Citibank Travel Program or obtaining the overseas travel ticket via the cardholders airline frequent flyer program, provided that a minimum of 15,000 points were transferred to that frequent flyer program from points earned on a Citibank Card or via Citi Rewards, over a 12 month period prior to obtaining the overseas travel ticket and the person is a cardholder at the time they obtain their overseas travel ticket . What is covered The table below shows the limits that apply and an outline of the cover available for CitiBusiness Gold Credit Card Cardholders, their spouses and dependent childchildren. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Medical amp hospital expenses Extensive cover for unexpected medical and hospital expenses, except bed care patient allowance (i. e. miscellaneous expenses such as phone calls amp TV rental) of A110 per day is limited to A5,000 per person to maximum of A7,500 in total. No cover for pre-existing medical conditions, unless prior approval given and the administrative fee paid. Personal belongings and business items Limit of A11,000 per person up to a maximum A16,000 for a family subject to the following limits. (However, property left unattended in a motor vehicle is only insured up to a value of A250 per item to a maximum of A2,500 in total and business effects are only insured for A3,000 in total): clothing and personal valuables A3,000item portable electrical equipment and binoculars A3,000item cameras and associated equipmentaccessories A3,000camera laptop computers and associated equipmentaccessories A3,000 in total travel documents, travellers cheques, credit cards and cash etc, A500person, cash to a maximum of A1,000 for a family emergency replacement of your clothes and toiletries A500person to a maximum of A1,000 for a family. Unexpected cancellation of travel arrangements and other unexpected expenses Extensive cover for event, travel and unexpected expenses, except for travel agents cancellation fee, which is limited to an amount equal to the lesser of A500 or 15 of the value of the travel arranged by the agent. Also, cover for the financial insolvency or financial collapse of a licensed service provider is limited to A5,000 per person up to a maximum of A12,000 for a family. Resumption of Journey Limit of A5,000 per person up to a maximum A10,000 for a family. Eligibility All Citibank cardholders are eligible for Purchase Cover Insurance for covered products: Purchased anywhere in the world Given as a gift to any permanent Australian resident Provided the whole purchase price of the covered products is charged to the cardholders card. When does cover apply Purchase Cover Insurance applies to covered products for 90 days after the date of purchase. What is covered Summary of benefits Purchase Cover covers covered products against theft, loss or damage anywhere in the world if the eligible cardholder or the recipient of the covered products has already taken possession of them and the eligible cardholder makes a claim within 21 days of the theft, loss or damage. The liability for claims made pursuant to the Complimentary Purchase Cover insurance shall not exceed the lesser of: The actual amount charged to the cardholders eligible credit card account to purchase the personal goods or A3,000 per claim in respect of jewellery, watches and fine arts or A200,000 in any 12-month period in respect of any one cardholders eligible credit card account. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Purchase Cover Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). Guaranteed Pricing Scheme reimburses all Citibank cardholders for the difference in price, up to A500, between a covered product they have purchased on their card and the same covered product advertised in a store produced catalogue. Eligibility All Citibank cardholders are eligible for Guaranteed Pricing Scheme when the whole purchase price of a covered product is charged to the cardholders card and the price difference is more than A75. What is covered We cover you for the difference in price, up to A500, between the price of a covered product and the purchase price of the same item advertised in a store catalogue that is produced after you purchase the covered product, provided that: The cheaper covered product is new, the same model number and year and produced by the same manufacturer as the covered product purchased The cheaper covered product is available from a store within a 25 kilometre radius of the store where you purchased the covered product, and You make a claim under this cover no later than 60 days after the purchase of your covered product and provide to us the store catalogue advertising the cheaper covered product Cover limits This cover section does not apply to covered products purchased or advertised exclusively on the internet. If I need further clarification of the Complimentary Insurance Policy who should I call For general enquiries about your policy please contact AGA Assistance Australia Pty Ltd (Allianz Global Assistance) on 1800 072 791. If you have a travel emergency, please contact 61 7 3305 7499 (we will accept a reverse charge call made through an international operator). Are my Spouse and Dependent Children also covered for International Travel Insurance If you are eligible for this insurance then this insurance is also available to your spouse and your dependent childchildren (but not children born on the journey), who travel with you for the entire journey, provided their overseas travel tickets were also obtained by use of an eligible CItibank Credit card. Please note the definition of Spouse and Dependent Children: Spouse means a married or defacto partner of the cardholder who is permanently living with the cardholder at the time the journey starts. We may ask for proof of this relationship. Dependent Child means an unmarried child of a cardholder, up to and including the age of 21, who is primarily dependent on the cardholder for their maintenance and support and who travels with the cardholder for the entire journey or trip but does not include a child born on the journey or trip. I purchased my International Travel Tickets on a non eligible Citi Credit Card but have now Upgraded to an eligible Citi Credit Card am I covered No - In order to be covered by the Complimentary Travel Insurance you need to have purchased your overseas travel ticket (but not taxes or airport or travel agent charges) prior to the commencement date of your journey with an eligible Citibank Credit Card. Eligible Credit Cards include Citibank Select, Citibank Rewards Credit Card - Signature, Citibank Rewards Credit Card - Platinum, Emirates Citibank Platinum and CitiBusiness Gold Credit Card. While you are not eligible for Complimentary Travel Insurance, Citibank does offer cover designed for Australians travelling Internationally that can be purchased prior to travel. For details please click here. What Documents should I take with me when I am travelling overseas In the event that you need to make a claim under the International Travel Insurance Policy (especially if claiming whilst overseas), it will be necessary for you to confirm to us, or to our agents, that your overseas travel ticket was obtained by use of your eligible credit card account. Without this information, a claim may be delayed and it may not be possible for us or our agents to give approval for any overseas medical attention. With this in mind you should take the following documents with you when you travel. The Full Terms and Conditions booklet Download Zurich Complimentary Insurance Terms and Conditions (PDF) (for claims made prior to 1 May) Download Allianz Complimentary Insurance Terms and Conditions (PDF) (for claims made on or after 1x00A0May) Copies of your overseas travel ticket and either: Your eligible credit card account statement andor credit card receipt to confirm the purchase of your overseas travel tickets or Evidence that your overseas travel ticket was arranged under the Citibank Travel program or Evidence confirming that at least 15,000 Reward Points were redeemed and a copy of the Citi Reward points in exchange for your overseas travel ticket. Evidence confirming that the required number of Qantas Frequent Flyer points or Citi Miles (Skywards) were transferred by Citibank, to your Qantas Frequent Flyer or Skywards Miles account in accordance with the Citi Qantas Frequent Flyer or Citi Miles Rewards program, and evidence confirming the redemption of said points in exchange for your overseas travel ticket. If you want to make a claim, please contact Allianz Global Assistance directly. If you have a travel emergency overseas, please call Allianz Global Assistance (reverse chargecollect) any time from any place in the world. You can usually do this by phoning the operator where you are and booking a reverse charge call to Australia 61 7 3305 7499. Allianz Global Assistance has a team of medical professionals who are only a phone call away and are available 24 hours a day, 7 days a week for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia. If you are in Australia (or when you return to Australia) and you wish to make a claim, you must lodge a claim with us within 30 days of, or as soon as possible of, learning of any loss, damage, injury or breakdown that may result in a claim. Or if you are overseas, you can lodge a claim within 30 days or as soon as possible after returning to Australia. You can lodge a claim by calling Allianz Global Assistance on 1800 072 791. Eligibility All Citibank cardholders are eligible for Purchase Cover Insurance for covered products: Purchased anywhere in the world or Given as a gift to any permanent Australian resident, provided the whole purchase price of the covered products is charged to the cardholders card. When does cover apply Purchase Cover Insurance applies to covered products for 90 days after the date of purchase. What is covered Summary of benefits Purchase Cover covers covered products against theft, loss or damage anywhere in the world if the eligible cardholder or the recipient of the covered products has already taken possession of them and the eligible cardholder makes a claim within 21 days of the theft, loss or damage. The liability for claims made pursuant to the Complimentary Purchase Cover insurance shall not exceed the lesser of: The actual amount charged to the cardholders eligible credit card account to purchase the personal goods or A1,000 per claim in respect of jewellery, watches and fine arts or A50,000 in any 12-month period in respect of any one cardholders eligible credit card account. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Purchase Cover Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). Guaranteed Pricing Scheme reimburses all Citibank cardholders for the difference in price, up to A500, between a covered product they have purchased on their card and the same covered product advertised in a store produced catalogue. Eligibility All Citibank cardholders are eligible for Guaranteed Pricing Scheme when the whole purchase price of a covered product is charged to the cardholders card and the price difference is more than A75. What is covered We cover you for the difference in price, up to A500, between the price of a covered product and the purchase price of the same item advertised in a store catalogue that is produced after you purchase the covered product, provided that: The cheaper covered product is new, the same model number and year and produced by the same manufacturer as the covered product purchased The cheaper covered product is available from a store within a 25 kilometre radius of the store where you purchased the covered product and you make a claim under this cover no later than 60 days after the purchase of your covered product and provide to us the store-catalogue advertising the cheaper covered product Cover limits This cover section does not apply to covered products purchased or advertised exclusively on the internet. If I need further clarification of the Complimentary Insurance Policy who should I call For general enquiries about your policy please contact AGA Assistance Australia Pty Ltd (Allianz Global Assistance) on 1800 072 791. If you have a travel emergency, please contact 61 7 3305 7499 (we will accept a reverse charge call made through an international operator). Are my Spouse and Dependent Children also covered for International Travel Insurance If you are eligible for this insurance then this insurance is also available to your spouse and your dependent childchildren (but not children born on the journey), who travel with you for the entire journey, provided their overseas travel tickets were also obtained by use of an eligible Citibank Credit card. Please note the definition of Spouse and Dependent Children: Spouse means a married or defacto partner of the cardholder who is permanently living with the cardholder at the time the journey starts. We may ask for proof of this relationship. Dependent Child means an unmarried child of a cardholder, up to and including the age of 21, who is primarily dependent on the cardholder for their maintenance and support and who travels with the cardholder for the entire journey or trip but does not include a child born on the journey or trip. I purchased my International Travel Tickets on a non eligible Citi Credit Card but have now Upgraded to an eligible Citi Credit Card am I covered No - In order to be covered by the Complimentary Travel Insurance you need to have purchased your overseas travel ticket (but not taxes or airport or travel agent charges) prior to the commencement date of your journey with an eligible Citibank Credit Card. Eligible Credit Cards include Citibank Select, Citibank Rewards Credit Card - Signature, Citibank Rewards Credit Card - Platinum, Emirates Citibank Platinum and CitiBusiness Gold Credit Card. While you are not eligible for Complimentary Travel Insurance, Citibank does offer cover designed for Australians travelling Internationally that can be purchased prior to travel. For details please click here. What Documents should I take with me when I am travelling overseas In the event that you need to make a claim under the International Travel Insurance Policy (especially if claiming whilst overseas), it will be necessary for you to confirm to us, or to our agents, that your overseas travel ticket was obtained by use of your eligible credit card account. Without this information, a claim may be delayed and it may not be possible for us or our agents to give approval for any overseas medical attention. With this in mind you should take the following documents with you when you travel. The Full Terms and Conditions booklet Download Zurich Complimentary Insurance Terms and Conditions (PDF) (for claims made prior to 1 May) Download Allianz Complimentary Insurance Terms and Conditions (PDF) (for claims made on or after 1x00A0May) Copies of your overseas travel ticket and either: Your eligible credit card account statement andor credit card receipt to confirm the purchase of your overseas travel tickets or Evidence that your overseas travel ticket was arranged under the Citibank Travel program or Evidence confirming that at least 15,000 Reward Points were redeemed and a copy of the Citi Reward points in exchange for your overseas travel ticket. Evidence confirming that the required number of Qantas Frequent Flyer points or Citi Miles (Skywards) were transferred by Citibank, to your Qantas Frequent Flyer or Skywards Miles account in accordance with the Citi Qantas Frequent Flyer or Citi Miles Rewards program, and evidence confirming the redemption of said points in exchange for your overseas travel ticket. If you want to make a claim, please contact Allianz Global Assistance directly. If you have a travel emergency overseas, please call Allianz Global Assistance (reverse chargecollect) any time from any place in the world. You can usually do this by phoning the operator where you are and booking a reverse charge call to Australia 61 7 3305 7499. Allianz Global Assistance has a team of medical professionals who are only a phone call away and are available 24 hours a day, 7 days a week for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia. If you are in Australia (or when you return to Australia) and you wish to make a claim, you must lodge a claim with us within 30 days of, or as soon as possible of, learning of any loss, damage, injury or breakdown that may result in a claim. Or if you are overseas, you can lodge a claim within 30 days or as soon as possible after returning to Australia. You can lodge a claim by calling Allianz Global Assistance on 1800 072 791. SIMPLICITY amp CLEAR PLATINUM Eligibility All Citibank cardholders are eligible for Purchase Cover Insurance for covered products: Purchased anywhere in the world Given as a gift to any permanent Australian resident, provided the whole purchase price of the covered products is charged to the cardholders card. When does cover apply Purchase Cover Insurance applies to covered products for 90 days after the date of purchase. What is covered Summary of benefits Purchase Cover covers covered products against theft, loss or damage anywhere in the world if the eligible cardholder or the recipient of the covered products has already taken possession of them and the eligible cardholder makes a claim within 21 days of the theft, loss or damage. The liability for claims made pursuant to the Complimentary Purchase Cover insurance shall not exceed the lesser of: The actual amount charged to the cardholders eligible credit card account to purchase the personal goods or A10,000 per claim in respect of jewellery, watches and fine arts or A200,000 in any 12-month period in respect of any one cardholders eligible credit card account. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Purchase Cover Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). Guaranteed Pricing Scheme reimburses Citibank cardholders for the difference in price, up to A500, between a covered product they have purchased on their card and the same covered product advertised in a store produced catalogue. Eligibility All Citibank Credit Card cardholders are eligible for the Guaranteed Pricing Scheme when the whole purchase price of a covered product is charged to the cardholders card and the price difference is more than A75. What is covered We cover you for the difference in price, up to A500, between the price of a covered product and the purchase price of the same item advertised in a store catalogue that is produced after you purchase the covered product, provided that: The cheaper covered product is new, the same model number and year and produced by the same manufacturer as the covered product purchased The cheaper covered product is available from a store within a 25 kilometre radius of the store where you purchased the covered product and You make a claim under this cover no later than 60 days after the purchase of your covered product and provide to us the store-catalogue advertising the cheaper covered product. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. Cover limits This cover section does not apply to covered products purchased or advertised exclusively on the internet. Extended Warranty Insurance is a benefit available to Citi Simplicity and Citibank Clear Platinum Cardholders. The cover extends the manufacturers expressed Australian warranty on personal goods purchased, provided the purchase is charged to the cardholders eligible Citibank credit card account. The insurance cover provided in respect of the purchase of personal goods comes into effect at the end of the Australian warranty period that applies to the personal goods. Australian warranty period This Extended Warranty Insurance only covers the failure of personal goods to operate for the purpose for which they were designed as a result of a breakdown or defect, provided the breakdown or defect is covered by the terms of the Australian warranty. Please read the entire policy to make sure you understand the details of the cover provided and to ensure it meets your requirements. You must pay the first A100 for each Extended Warranty Insurance claim. An excess is not an additional fee charged by us at the time of making a claim. Rather it is the uninsured first portion of a loss for which you are otherwise covered (i. e. the amount that you must contribute towards each claim). If I need further clarification of the Complimentary Insurance Policy who should I call For general enquiries about your policy please contact AGA Assistance Australia Pty Ltd (Allianz Global Assistance) on 1800 072 791. If you have a travel emergency, please contact 61 7 3305 7499 (we will accept a reverse charge call made through an international operator). Are my Spouse and Dependent Children also covered for International Travel Insurance If you are eligible for this insurance then this insurance is also available to your spouse and your dependent childchildren (but not children born on the journey), who travel with you for the entire journey, provided their overseas travel tickets were also obtained by use of an eligible Citibank Credit card. Please note the definition of Spouse and Dependent Children: Spouse means a married or defacto partner of the cardholder who is permanently living with the cardholder at the time the journey starts. We may ask for proof of this relationship. Dependent Child means an unmarried child of a cardholder, up to and including the age of 21, who is primarily dependent on the cardholder for their maintenance and support and who travels with the cardholder for the entire journey or trip but does not include a child born on the journey or trip. I purchased my International Travel Tickets on a non eligible Citi Credit Card but have now Upgraded to an eligible Citi Credit Card am I covered No - In order to be covered by the Complimentary Travel Insurance you need to have purchased your overseas travel ticket (but not taxes or airport or travel agent charges) prior to the commencement date of your journey with an eligible Citibank Credit Card. Eligible Credit Cards include Citibank Select, Citibank Rewards Credit Card - Signature, Citibank Rewards Credit Card - Platinum, Emirates Citibank World MasterCardreg, Emirates Citibank Platinum and CitiBusiness Gold Credit Card. While you are not eligible for Complimentary Travel Insurance, Citibank does offer cover designed for Australians travelling Internationally that can be purchased prior to travel. For details please click here . What Documents should I take with me when I am travelling overseas In the event that you need to make a claim under the International Travel Insurance Policy (especially if claiming whilst overseas), it will be necessary for you to confirm to us, or to our agents, that your overseas travel ticket was obtained by use of your eligible credit card account. Without this information, a claim may be delayed and it may not be possible for us or our agents to give approval for any overseas medical attention. With this in mind you should take the following documents with you when you travel. The Full Terms and Conditions booklet Download Zurich Complimentary Insurance Terms and Conditions (PDF) (for claims made prior to 1 May) Download Allianz Complimentary Insurance Terms and Conditions (PDF) (for claims made on or after 1x00A0May) Copies of your overseas travel ticket and either: Your eligible credit card account statement andor credit card receipt to confirm the purchase of your overseas travel tickets or Evidence that your overseas travel ticket was arranged under the Citibank Travel program or Evidence confirming that at least 15,000 Reward Points were redeemed and a copy of the Citi Reward points in exchange for your overseas travel ticket. Evidence confirming that the required number of Qantas Frequent Flyer points or Citi Miles (Skywards) were transferred by Citibank, to your Qantas Frequent Flyer or Skywards Miles account in accordance with the Citi Qantas Frequent Flyer or Citi Miles Rewards program, and evidence confirming the redemption of said points in exchange for your overseas travel ticket. If you want to make a claim, please contact Allianz Global Assistance directly. If you have a travel emergency overseas, please call Allianz Global Assistance (reverse chargecollect) any time from any place in the world. You can usually do this by phoning the operator where you are and booking a reverse charge call to Australia 61 7 3305 7499. Allianz Global Assistance has a team of medical professionals who are only a phone call away and are available 24 hours a day, 7 days a week for advice and assistance in the event of a medical emergency and any associated problems for travellers outside Australia. If you are in Australia (or when you return to Australia) and you wish to make a claim, you must lodge a claim with us within 30 days of, or as soon as possible of, learning of any loss, damage, injury or breakdown that may result in a claim. Or if you are overseas, you can lodge a claim within 30 days or as soon as possible after returning to Australia. You can lodge a claim by calling Allianz Global Assistance on 1800 072 791. Other Travel Insurance Options If you find that the Complimentary Insurance provided by your Credit Card does not satisfy all of your Personal needs or circumstances Citibank also has a range of other travel Insurance options.
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